It’s all about the quality of your image.


Image from a digital camera

If the image you submit is from a digital camera, try to send us the original file from the camera. That would be the best quality file we can get. If you need it cropped in a certain way, just let us know.

Image from a cell phone camera

Images from cell phones vary in quality depending on the phone and the settings. Most images that come from this source are compressed in order to make the file size smaller and save memory space. If that is the only file you have, please feel free to send it to us and we will let you know if it is good enough.

Image from an email attachment

Most images that come from this source are compressed in order to make the file size smaller for quicker display. The compression will, most of the time, compromise the quality of the file. If that is the only file you have, please feel free to send it to us and we will let you know if it is good enough.

Image from an online photo album

Most images that come from this source are compressed in order to make the file size smaller for quicker display. The compression will, most of the time, compromise the quality of the file. Most online album have the option of supplying the file at the original quality, which may be higher. Please check the Frequently Asked Questions of the source site. If that is the only file you have, please feel free to send it to us and we will let you know if it is good enough.

Image from a print

The best prints are original ones. Copies of a print and/or prints printed on your computer printer are usually compromised in quality.

Mailing it to us

You are always welcome to send us the print by mail. Make sure to pack it properly between 2 pieces of cardboard or in a hard cover envelope. We also advise to write on the outside “Do not Fold” or something similar. When sending your order by mail, please print out our order form. If you have already ordered online and are just sending the photo, please make sure to include a print of the email invoice or at least your order number and contact information.

Scanning the photo

If you are hesitant to mail the photo or have a scanner and prefer to get the image to us faster, you may scan the photo on a flat bed scanner and upload image file to us online.

Different scanners come with different settings and software. In general, what we are looking for in scanned pictures is:

1. Resolution at a minimum of 300dpi (if you are ordering a bigger piece 600dpi would be even better).
2. Color Definition at the highest (1 million colors is good).
3. Make sure other filters on your scanning software do not alter the picture. For example, if you have a “sharpen” filter, turn it to “none”.
4. When saving the file do NOT compress the file. Save at the highest quality.

General information on quality

Each picture is defined by pixels. If the resolution is low, the amount of pixels will be too small to properly define the picture. It might seem good when it is small but when enlarged to the size we work with the picture will seem very “choppy”.